Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...served. Demonstrates adherence to the CORE values of CHRISTUS Health. Must complete all required compliance and regulatory tasks... ...in a chemical, physical, biological or clinical laboratory science or medical technology from an accredited institution or equivalent...
Join to apply for the Email Marketing Associate role at EnvestnetDescriptionEnvestnet is seeking an Email Marketing Associate to join our Marketing department. This is a hybrid role, with in-office work required at our Berwyn, PA office location.Envestnet is transforming...
...Immediate need for a talented Legal Consultant II . This is a 01 months contract opportunity with long-term potential and is located in Bedminster, NJ (Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID:25-9235...
...Position Overview: We are seeking an entry-level Project Manager to coordinate construction data collection on solar power plant and data center construction projects. This role is hands-on: you will work directly with field teams and technology partners to capture data...
...Job Description Job Description The front desk night audit is the individual primarily responsible for the overnight duties required of... ...and 8AM 3 nights a week. Basic duties include: Engage with hotel guests by checking in and checking out guests Close out...