Job Description
Introduction
As our Field Service Engineer (FSE), you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. You’ll report to the Site Manager, but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens
Role and Responsibilities
The Field Service Engineer is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer. Next to that, the FSE is engaged in tool health monitoring. The FSE is also expected to define and drive continuous improvements at the local site.
FSE main responsibilities:
Ensure a Safe environment at any time while performing any service action.
Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
Analyze applicability, accuracy and adherence to design specifications.
Evaluate and diagnose problems and make appropriate repairs.
Expediently escalate issues to supporting resources when necessary.
Work with co-workers, customer & field support in isolating and solving problems.
Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Train customers in use and routine maintenance of equipment.
Answer customer questions and assist customers in a professional manner.
Act as a resource for users on routine malfunctions.
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
Provide appropriate support and assistance to less experienced ASML personnel as necessary.
The holder of this position reports to the DUV Tech Ops Support Manager and provides indirect and direct support to customers, and direct escalation and technical support to operations.
Field Service Engineer 2 - Education and Experience
BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.
Must have 1+ years of relevant work experience in engineering.
Field Service Engineer 3 - Education and Experience
BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.
Must have 3+ years of relevant work experience in engineering.
Senior Field Service Engineer 1 - Education and Experience
BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.
Must have 7+ years of relevant work experience in engineering.
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Other Information
Day shift (front or back half) - working a compressed work week (12hr shifts, 7am/pm-7pm/am), alternating 3-4 days/week.
Night shift (front or back half) - working a compressed work week (12hr shifts, 7am/pm-7pm/am), alternating 3-4 days/week.
Work up to 12 hours in a customer clean room wearing a cleanroom Gore-Tex suit and latex or nitrile gloves
Will require domestic and international travel dependent on business needs and training requirements.
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 35 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
Travel 20% continentally with occasional WW travel to support other regions as needed.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Job Tags
Work experience placement, Local area, Immediate start, Shift work, Night shift, Day shift, 3 days per week,