Job Description

Job Description

Job Description:

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• Skilled Voice/Data Communications Engineer to support and maintain secure voice and data communication systems for Department of Defense (DoD) operations.
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• The ideal candidate will have a deep understanding of Avaya Communication Manager or Avaya Aura systems, experience with COMSEC equipment, and proven expertise designing and maintaining telecommunications systems within secure environments.
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• A Secret clearance and active CompTIA Security+ certification are required.
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• Design, implement, and support voice and data telecommunications networks, ensuring interoperability and security across classified/unclassified environments.
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• Maintain, configure, and troubleshoot Avaya Communication Manager or Avaya Aura telephony systems.
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• Provide Tier II/III support for voice systems and collaborate with network and cybersecurity teams to isolate and resolve complex system issues.
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• Ensure telecommunications compliance with DoD cybersecurity standards and participate in Information Assurance (IA) and STIG implementation.
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• Manage, inventory, and maintain COMSEC equipment (e.g., Secure Terminal Equipment [STE], Secure Telephone Units [STU-III]).
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• Develop and maintain detailed system diagrams using MS Visio and maintain up-to-date technical documentation.
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• Participate in modernization and lifecycle management of voice and data infrastructure.
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• Interface with vendors, security teams, and government personnel to coordinate installation, maintenance, and upgrades of voice/data systems.
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• Support VoIP integration, Quality of Service (QoS), encryption protocols, and secure communications configurations.
  Desired Skills and Competencies :
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• In-depth knowledge of Avaya VoIP architecture and protocols (SIP, H.323).
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• Familiarity with DoD Information Assurance standards, RMF compliance, and DISA STIG implementation for voice systems.
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• Experience in secure enclave environments (e.g., SIPRNet, NIPRNet).
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• Strong understanding of LAN/WAN networking concepts, including VLANs, QoS, and MPLS as they relate to voice/data integration.
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• Experience with telecommunications cabling standards (e.g., TIA/EIA).
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• Excellent technical writing and documentation skills.
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• Strong communication and interpersonal skills, with the ability to work independently or in a team setting.
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• Familiarity with other secure voice systems and communication platforms a plus.
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Required Skills and Experiences:

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• Must be a U.S. citizen
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• A secret security clearance
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• 10+ years of directly related experience supporting Avaya Communications Manager/Aurora
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  Bachelor’s degree in related discipline with 8+ years of equivalent experience
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• Two years supporting COMSEC equipment STE, STU Knowledge of MS Visio
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Degree Requirements:

• Bachelor's degree and a minimum of 8 years of relevant experience.
  OR
  10 years of experience.

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